iCubed (Institute, Industry, Innovation) seminars invite DSI Industry Affiliates to give technical talks on work going on in their domain. Join to learn about real-world uses of data science and career opportunities at Industry Affiliate companies.

Guest Speaker

Josh Porter, Product Marketing Manager, Cloud Artificial Intelligence, Google

Moderated By: Jessica Rodriguez, Industry Engagement and Outreach Officer, The Data Science Institute

Details & Recording

Thursday, February 24, 2022 (10:00 AM – 11:00 AM ET) – Virtual

Talk Information

Commercial Applications of Conversational AI

Learn how Conversational AI is used in commercial applications from contact centers to assistants to IoT. Conversational AI enables customers to have self-service options when interacting with their favorite brands and also allows for personalized assistance. See how companies have moved from AI being merely a science project to helping deliver results. Learning to start with the business problem and then the technology to solve it, not the other way around, is key in bringing AI to scale for commercial use.

Bio: Josh is the Conversational AI Product Marketing Manager at Google Cloud. He leads messaging and positioning for Conversational AI products to customers, industry analysts, and media. He has been at Google Cloud for more than three years. Previous to Google, Josh did Industry Product Marketing for a small software startup after more than ten years in sales and marketing roles within the Retail Banking industry.